Common

The following sections are intended for RightNow administrators and staff members. They contain information and procedures for configuring and using areas that are common to all RightNow products, including RightNow Service, RightNow Sales, RightNow Marketing and RightNow Feedback.

•	Getting Started for Administrators

•	Getting Started for Users

•	Staff Management

•	Customizable Menus

•	Business Rules Management

•	Custom Fields

•	System Configuration

•	Communication Configuration

•	Monetary Configuration

•	Database Administration

•	Application Appearance

•	External Suppression List

•	CTI Administration

•

CTI

•	Contact Upload

•	Organizations

•

Contacts

•

Tasks

•	Notifications

•	Analytics Explorers

•	Dashboards

•	Report Management

•	Custom Reports

•	Database Fields

•	Regular Expressions

•	Workspace Field and Control Properties

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