Empowering your customers to find answers to their questions 24 hours a day, seven days a week is a key factor in decreasing operational costs while increasing customer satisfaction rates. By providing automated customer service and self-service customer care solutions, you can meet the needs of your customers via web or phone applications.
RightNow's web and voice self-service offerings give your business the ability to deliver best-in-class automated customer service through web- and phone-based self-service customer care channels.
Learn more about RightNow self-service customer care solutions today.
RightNow Self-Service Customer Care Solutions
In today's multi-channel world, delivering reliable and accurate information to your customers is essential in sustaining customer loyalty and maintaining customer satisfaction. RightNow offers multi-channel self-service customer care solutions to provide your customers with a consistent customer experience across any channel they choose.
As the world leader in self-service, RightNow offers powerful self-service customer care solutions:
Web Self-Service Customer Care - With the increasing popularity of eService support, customers will visit your website looking for answers to their questions. That's why it's so important that your website provides your customers with clear and concise self-service options.
Features of RightNow's web self-service options include:
- Customer-Friendly Search - With keyword, natural language, and category-based search capabilities, RightNow's web self-service customer care solution puts the information your customers are looking for right at their fingertips.
- Website Indexing - The tools in RightNow's self-service care solution can direct your customers to pertinent content on your website to even further enhance the customer experience.
- AI-Driven Self-Tuning - RightNow's web self-service customer care solution uses the latest artificial intelligence technology to “learn” how your customers search for information and applies that insight to ensure they find what they're looking for.
Visit the overview page to learn how RightNow web self-service customer care solutions can benefit your company.
Voice Self-Service Customer Care - Your customers won't always have access to eService options. That's why it's essential that your voice channel provide your customers with effective and reliable information that is easily accessible.
Features of RightNow's voice self-service options include:
- Speech Recognition and Synthesis - With RightNow's self-service customer care IVR solutions, you can implement powerful, yet cost-effective automated customer service options.
- Knowledge Base Access - To give your customers around-the-clock answers to their most common questions, our automated customer service solutions leverage your knowledge base across both the web and phone.
- Inbound Survey Tools - Part of providing a good customer experience is making sure you meet your customers' needs. Automated customer service inbound survey tools can help you stay aware of your customers' needs and satisfaction levels.
Incorporate Self-Service Customer Care and Email Response Management
More and more customers use email to communicate with customer support contact centers. RightNow's email response management software allows you to incorporate components of automated customer service into your email by scanning message content and automatically recommending relevant knowledge base content to your customer. By providing immediate answers, you can reduce your contact center staff's email workload.
Improve the customer experience with RightNow automated customer service solutions; contact us today and learn how.
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